Reviews
Reviews with the check are verified by our practice to be from our patients.
Oct 27, 2024
Poor refund time
Anonymous
The office and Dr started off great until braces were not covered by insurance,(Because the office put in the wrong code) So my options were to pay to get started and if the insurance company paid after the code change I would get,and the Dr directly said and I Quote "You will get a FULL refund"! After the office resubmitting with the correct code i waited about 2 to 4 weeks and call the Belle Vernon office and spoke to the secretary who says i will have to wait up to about a year to get my refund. What a crock. I called the insurance company and they said they have never heard of such a thing as holding my money hostage until the office got paid to get started. Finally after several more calls to the office I got to talk Mandy, who was very pleasant to talk to, and she handle the issue very quickly for me and had someone to finally handle this issue!!! A few days later I contacted to come in and pick up my check and was also asked to find a new Orthodontist because, and I quote " The Dr says her schedule has changed and she will not be able to help us." After dealing with this issue I had no intentions to continue forward with this company anyway. I quickly picked up my check. I promise I will never recommend this company to anyone !!!
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